Refund policy

Return & Refund Policy

At Jewels by Pretty, every order is carefully inspected and packed before dispatch. We want you to have a smooth and transparent shopping experience.

Unboxing Video is Mandatory

To be eligible for any return, replacement, or refund claim related to a damaged, defective, missing, or incorrect product, customers must provide a clear, continuous and unedited unboxing video.

The video must:

• Start before the package is opened.
• Clearly show the shipping label and sealed package.
• Capture the complete unboxing process without cuts, pauses, or edits.
• Clearly show the product and the issue being reported.

Claims submitted without a proper unboxing video may not be eligible for a return, replacement, or refund.

Reporting an Issue

Any issue with an order should be reported to us within 24–48 hours of delivery, along with the order number, photographs and the complete unboxing video.

Return Eligibility

Returned products must be unused, unworn and in their original condition, with all packaging, tags and accessories intact. Products showing signs of use, damage caused after delivery, or missing original packaging may not be accepted.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed to the original payment method or through another mutually agreed method, as applicable.

Important: Minor variations in colour, finish or appearance due to photography, lighting or individual screen settings are not considered manufacturing defects.

For any return or refund request, please contact our customer support team with your order number and complete unboxing video.